Cross Cultural Health Care News

360° Organizational Assessment: A C•CAT Informational Webinar!

November 6, 2018

Join The Cross Cultural Health Care Program (CCHCP) and the American Medical Association (AMA) to learn about the Communication Climate Assessment Toolkit (C•CAT) for health care organizations.

Hear about our unique program, which provides a comprehensive approach for productive and cost-effective organizational change. See how this program can help your organization build on successes and further improve communication goals.

THE C•CAT PROGRAM IS…
– Comprehensive
– Quantitative with Qualitative Options
– Validated with Benchmarked Results

WHO SHOULD ATTEND?
Hospital administrators, risk management directors, diversity officers, human resource personnel, and other health care professionals are all welcome.

We invite you to participate in our upcoming webinar on Tuesday July 23rd at 11 AM PDT. 

Register for the Webinar

Learn more about the CCHCP C•CAT Program

 

Enhanced National CLAS Standards: The Blueprint Released!

November 6, 2018

After years of discussion and planning, the enhanced National Culturally and Linguistically Appropriate Services (CLAS) Standards were released with great excitement on April 24th. CCHCP staff attended the launch event via webcast, and we have already incorporated the updates into all of our training.

A Blueprint for Advancing and Sustaining CLAS Policy and Practice is a new guidance document for the National CLAS Standards available exclusively on the Think Cultural Health website hereThe Blueprint describes each Standard’s purpose and components. In addition, it provides basic strategies for implementation and a list of resources that provide additional information and guidance.

National Board of Certification for Medical Interpreters Receives NCCA Accreditation

November 6, 2018

There are now TWO accredited paths to national certification for medical interpreters: the National Board of Certification for Medical Interpreters and the Certification Commission for Healthcare Interpreters.

Learn more about the recent NCCA accreditation received by the National Board of Certification for Medical Interpreters (NBCMI): View Article

Our 40-hour Bridging The Gap medical interpreter training fulfills a prerequisite for both! Take the class now!

Click here for information about NBCMI
Click here for information about CCHI

Introducing the C•CAT Program

November 6, 2018

CCHCP has been trained and authorized by the American Medical Association (AMA) to provide the Communication Climate Assessment Toolkit (C·CAT) for organizations.

Our unique program provides a comprehensive approach for productive and cost-effective organizational change.

The C·CAT assesses how effectively your organization communicates with all patient populations.

Based on your specific assessment results, we will provide strategies to improve performance.

Learn more about The C·CAT Program.

Patient Guides Training Webinar – Follow Up Materials Now Available

November 6, 2018

On Thursday October 18th, we launched our new Bridging The Gap: Patient Guides Training program via a webinar. The event drew a large attendance nationwide. We were very pleased to see that this next career step for medical interpreters has sparked great interest, and we anticipate that it will become increasingly important, as the implementation of the Patient Protection and Affordable Care Act transforms the healthcare environment.

Click here for webinar slides and follow up materials. 

The Cross Cultural Health Care Program (CCHCP) Announces Bridging The Gap: Patient Guides Training TM

November 6, 2018

For more than 20 years, the Cross Cultural Health Care Program has defined the field of medical interpreter training through Bridging the Gap: Basic Training for Medical Interpreters. In keeping with our 20-year commitment to enhancing access to health and social services, CCHCP is delighted to announce our newest program – Bridging the Gap:  Patient Guides Training. This 24-hour course is designed to provide advanced training for medical interpreters to serve as Patient Guides. It builds on the extensive experience and knowledge gained through Bridging the Gap:  Basic Training for Medical Interpreters. The Launch of this  program commemorates CCHCP’s twenty years of building bridges.

Benefits of Patient Guides

Today, medical interpreters are widely recognized for the key role they play in the delivery of quality care and often serve as guides for patients within complex health care systems. With additional training these professionals will gain additional competence in helping to bridge the emerging gaps. The benefits to the patient, the community, the professional and the health care system are significant.

  • Patient Guides help patients by facilitating their enrollment and interactions with the health care system and serving as a bridge for transitions in care.
  • Patient Guides serve an increasingly vital role in improving outcomes for patients and reducing costs.
  • Low-income and minority communities experience significant health benefits from the work of Patient Guides.
  • Patient Guides improve patient and provider satisfaction, decrease ER utilization and no-show rates, and increase patient adherence to treatment plans.

Why Patient Guides Training?

Over the past decade CCHCP has examined and researched the role of patient navigators and similar para-professional roles, often described by different names. We created Patient Guides to describe the expanded role that many medical interpreters currently perform as a natural extension of medical interpreting skills.

We invite you to participate in our upcoming webinar on Thursday October 18th at 11 AM PDT. 

Register for the Webinar

Learn more about Bridging The Gap: Patient Guides Training

CCHCP Welcomes Supreme Court Decision on the Affordable Care Act

November 6, 2018

The U.S. Supreme Court today announced their decision to uphold the constitutionality of the Patient Protection and Affordable Care Act (ACA). The Cross Cultural Health Care Program joins leaders around the country in applauding this decision. “This landmark ruling heralds a new era of hope for millions of Americans. The gains achieved in ensuring equal access for all Americans are strengthened. This law will lead, guide and help protect the right to patient-centered health care,” said Ira SenGupta, Executive Director of the Cross Cultural Health Care Program.

Ira SenGupta Selected for the Disparities Solutions Center’s Executive Leadership Program

November 6, 2018

Ira is one of 34 individuals selected for the 2011-2012 Disparities Leadership Program, which seeks practical strategies to eliminate racial and ethnic disparities in health care.