Cross Cultural Health Care News

Patient Guides Training Webinar – Follow Up Materials Now Available

March 5, 2019

On Thursday October 18th, we launched our new Bridging The Gap: Patient Guides Training program via a webinar. The event drew a large attendance nationwide. We were very pleased to see that this next career step for medical interpreters has sparked great interest, and we anticipate that it will become increasingly important, as the implementation of the Patient Protection and Affordable Care Act transforms the healthcare environment.

Click here for webinar slides and follow up materials. 

The Cross Cultural Health Care Program (CCHCP) Announces Bridging The Gap: Patient Guides Training TM

December 27, 2018

For more than 20 years, the Cross Cultural Health Care Program has defined the field of medical interpreter training through Bridging the Gap: Basic Training for Medical Interpreters. In keeping with our 20-year commitment to enhancing access to health and social services, CCHCP is delighted to announce our newest program – Bridging the Gap:  Patient Guides Training. This 24-hour course is designed to provide advanced training for medical interpreters to serve as Patient Guides. It builds on the extensive experience and knowledge gained through Bridging the Gap:  Basic Training for Medical Interpreters. The Launch of this  program commemorates CCHCP’s twenty years of building bridges.

Benefits of Patient Guides

Today, medical interpreters are widely recognized for the key role they play in the delivery of quality care and often serve as guides for patients within complex health care systems. With additional training these professionals will gain additional competence in helping to bridge the emerging gaps. The benefits to the patient, the community, the professional and the health care system are significant.

  • Patient Guides help patients by facilitating their enrollment and interactions with the health care system and serving as a bridge for transitions in care.
  • Patient Guides serve an increasingly vital role in improving outcomes for patients and reducing costs.
  • Low-income and minority communities experience significant health benefits from the work of Patient Guides.
  • Patient Guides improve patient and provider satisfaction, decrease ER utilization and no-show rates, and increase patient adherence to treatment plans.

Why Patient Guides Training?

Over the past decade CCHCP has examined and researched the role of patient navigators and similar para-professional roles, often described by different names. We created Patient Guides to describe the expanded role that many medical interpreters currently perform as a natural extension of medical interpreting skills.

We invite you to participate in our upcoming webinar on Thursday October 18th at 11 AM PDT. 

Register for the Webinar

Learn more about Bridging The Gap: Patient Guides Training

CCHCP Welcomes Supreme Court Decision on the Affordable Care Act

March 5, 2019

The U.S. Supreme Court today announced their decision to uphold the constitutionality of the Patient Protection and Affordable Care Act (ACA). The Cross Cultural Health Care Program joins leaders around the country in applauding this decision. “This landmark ruling heralds a new era of hope for millions of Americans. The gains achieved in ensuring equal access for all Americans are strengthened. This law will lead, guide and help protect the right to patient-centered health care,” said Ira SenGupta, Executive Director of the Cross Cultural Health Care Program.

Ira SenGupta Selected for the Disparities Solutions Center's Executive Leadership Program

December 27, 2018

Ira is one of 34 individuals selected for the 2011-2012 Disparities Leadership Program, which seeks practical strategies to eliminate racial and ethnic disparities in health care.