About the Program
The Cross Cultural Health Care Program (CCHCP) has been providing consulting and assessment services to health care and human services institutions since 1992. We started by working with these institutions by helping them conduct health care needs assessments of the diverse communities they serve. Since then, our consulting services have grown to include doing assessments that help health and human services organizations identify their areas of strength and weakness with staff, patients, and clients around cultural competency. We work with our clients to create a plan to provide equitable and inclusive services for their clients/patients, as well as create an environment that values the unique cultural differences of their staff.
Our approach is grounded in the seminal work of Dr. Terry L. Cross on the topic of cultural competence in health care. Dr. Cross wrote: “Cultural competence is a set of congruent behaviors, attitudes and policies that come together in a system or agency, or among professionals that enable effective interactions in a cross-cultural framework.”
What You Can Expect
CCHCP begins by working with an organization to tailor a process meant to meet their needs and specific concerns. Based both on dialogue and a review of an organization’s stated values, mission statement, policies and practices, CCHCP recommends an appropriate course of action. Through the lens of cultural competency, as defined by Dr. Terry L. Cross et al, CCHCP consulting includes:
- Organizational assessments
- Community assessments
- Survey design and analysis
- Strategic planning
- Design of a diversity, equity, and inclusion policy/statement
Who Should Seek our Services
Trustees and board members looking to guide organizational progress on diversity, equity and inclusion both within their organization and in the relationships with the communities they serve.
Health Care Stakeholders
Community leaders, patient advisory councils and other stakeholders looking to support their organizations in providing equitable and inclusive services.
Leaders of health care and human services organizations who are designing a future that will serve the needs of a diverse patient and client population, while institutionalizing the practices that promote positive health outcomes.
Whether you are new to equity and inclusion work or far along the path to shaping a more equitable world, CCHCP can help you and your organization get to the next level. This is exactly what they did for La Clinica. Their team of equity leaders and research support aided in the design of our patient and staff equity satisfaction survey and helped us make sense of the results to plan our next steps. They are smart, thoughtful, approachable, and kind-hearted and they bring all these talents to bear.