What’s our mission?

The mission of The Cross Cultural Health Care Program is to serve as a bridge between communities and health care institutions to advance access to quality health care that is culturally and linguistically appropriate. We provide resources and training for individuals and institutions with the goal of systems change.

What’s our vision?

The vision of The Cross Cultural Health Care Program is Health Care in every Community, every Community in Health Care. We envision a world where every community in our society has equitable access to quality health care, and where every community has its voice heard, valued, and represented within the health care system.

As we work towards our vision and our mission, we are committed to:

Addressing Needs

Addressing the needs of ethnic communities and providers in the health care system

Providing Training

Providing relevant state-of-the art educational and training materials

Enhancing Skills

Enhancing professional skills and opportunities for medical interpreters

Expanding Communication

Enhancing the ability of health care and human services providers to provide culturally and linguistically appropriate services

Scaling Capacity

Building the internal capacity of organizations towards stronger cultural competency, and equitable and inclusive practices

History

1992

The Cross Cultural Health Care Program (CCHCP) is established under the auspices of the Pacific Hospital Preservation and Development Authority/Pacific Medical Clinics, with a grant from the W.K. Kellogg Foundation. The grant is in response to the increasingly urgent need to address the diverse health care needs of the growing limited English speaking populations in the Seattle area. In 1994-95, CCHCP conducts a survey of the health care experiences of 22 underserved communities in the Seattle area, and also convenes a National Working Group that meets over a 4-year period. This group serves as the launchpad for several national and state medical interpreter organizations.

1995

The Bridging the Gap (BTG) training program and textbook for medical interpreters is launched – the first 40-hour professional medical interpreter training program in the nation. An advisory group of community members, interpreters, and health care and social services experts provides input to BTG’s development.

1996

CCHCP’s Equity and Inclusion training on cultural competency is launched. With a second grant from the Kellogg Foundation, CCHCP begins to disseminate its training programs on a national level. The Bridging the Gap medical interpreter course is updated in 1997, 1998 and 1999.

2001

CCHCP serves as the convener and facilitator of the Cross Cultural Work Group on Tobacco for the Washington State Dept. of Health’s Tobacco Disparities Advisory Council. This group is charged with developing the Washington State Strategic Plan on Eliminating Tobacco-Related Disparities. CCHCP’s work on this program continues through 2007.

2002

CCHCP becomes an independent nonprofit organization. Our training materials continue to be updated regularly, as the fields of medical interpreting and cultural competency in health care evolve. Our publications now include many bilingual medical glossaries, eventually growing to 27 glossaries.

2005

CCHCP undertakes an organizational cultural competency assessment for Chicago Children’s Memorial Hospital, one of several major assessments we have undertaken for health care and human services organizations across the nation. We also continue our work in cultural competency training, and in convening community meetings on health care issues on behalf of organizations such as International Community Health Services (ICHS) of Seattle.

2014 - 2017

In 2014, a new edition of our core 40-hour Bridging the Gap (BTG) textbook is issued. In 2015, a new training program, Connecting to Care: Patient Guide, is launched. This new course is an advanced program for experienced medical interpreters as they work with health care providers to help patients navigate the health care system. In 2017, an extended 64-hour BTG medical interpreter training course is launched to include mental health and LGBTQIA health.

Our Team

Paulina Bendaña

Executive Director

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Tamas Farkas

Language Access Program Director

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Bryon Lambert

Equity and Inclusion Program Director

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Ishani Ghosh

Operations Manager

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Michaela Kiley

Communications and Language Access Program Coordinator

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Acacia "Kacia" Rogalla

Equity and Inclusion Program Coordinator

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Ira SenGupta

Senior Advisor

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Board of Directors

Dwight Wheaton

President

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Robert Kaplan

Vice President

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Dale Morris

Treasurer

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Rob Anderson

Member

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Tom Byers

Member

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Dr. AeuMuro Lake

Member

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Mikaela Louie

Member

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Affiliations

NCIHC

IMIA

NOTIS

WCIGC

CCHCP is a founding affiliate of the World Council on Intercultural and Global Competence.