Cross Cultural Health Care News

CCHCP Returns to the Pacific Towers!

April 1, 2014

The Pacific Towers, the 1920’s Art Deco building on the north end of Beacon Hill, is returning to its original purpose of furthering the health interests of the community.

Seattle Central Community College has plans to occupy 5 floors of the 13-story building with its health-related courses and health-related non-profit organizations have been invited to fill the rest of the building.

The Cross Cultural Health Care Program (CCHCP) just held its first training series in this re-purposed building. Bridging The Gap, the world’s best-known basic 40-hour course for medical or healthcare interpreters, as well as Closing The Gap, the highly regarded cultural competency in health and human services courses were each a great success. The new classroom has spectacular views of the city and room for more students than was the case at CCHCP’s current West Seattle location.

For further information, call 206.860.0329.

Aspen Institute Fellowship on Workforce Development – Congratulations Ira SenGupta!

October 2, 2013

Congratulations to CCHCP Executive Director, Ira SenGupta! She just completed a one-year fellowship with the Aspen Institute on Workforce Development. This fellowship will impact workforce development for unemployed and underemployed individuals with jobs in a wide range of sectors including health care, information technology, business services and more.

For more information about the Greater Seattle Sector Skills Academy, click here.

For more information about the Aspen Institute initiative, click here.

360° Organizational Assessment: A C•CAT Webinar – Follow Up Materials Now Available

July 25, 2013

On Tuesday July 23rd, CCHCP hosted a free informational webinar about our new Organizational Assessment program, in association with the American Medical Association: The C•CAT. The event drew a large attendance nationwide. We were very pleased to see that this validated and benchmarked 360° communication climate assessment has sparked great interest.

Please contact us at ccprograms@xculture.org for more details and information.

View the webinar recording and slides here.

360° Organizational Assessment: A C•CAT Informational Webinar!

July 5, 2013

Join The Cross Cultural Health Care Program (CCHCP) and the American Medical Association (AMA) to learn about the Communication Climate Assessment Toolkit (C•CAT) for health care organizations.

Hear about our unique program, which provides a comprehensive approach for productive and cost-effective organizational change. See how this program can help your organization build on successes and further improve communication goals.

THE C•CAT PROGRAM IS…
– Comprehensive
– Quantitative with Qualitative Options
– Validated with Benchmarked Results

WHO SHOULD ATTEND?
Hospital administrators, risk management directors, diversity officers, human resource personnel, and other health care professionals are all welcome.

We invite you to participate in our upcoming webinar on Tuesday July 23rd at 11 AM PDT. 

Register for the Webinar

Learn more about the CCHCP C•CAT Program

Enhanced National CLAS Standards: The Blueprint Released!

May 2, 2013

After years of discussion and planning, the enhanced National Culturally and Linguistically Appropriate Services (CLAS) Standards were released with great excitement on April 24th. CCHCP staff attended the launch event via webcast, and we have already incorporated the updates into all of our training.

A Blueprint for Advancing and Sustaining CLAS Policy and Practice is a new guidance document for the National CLAS Standards available exclusively on the Think Cultural Health website hereThe Blueprint describes each Standard’s purpose and components. In addition, it provides basic strategies for implementation and a list of resources that provide additional information and guidance.

National Board of Certification for Medical Interpreters Receives NCCA Accreditation

January 16, 2013

There are now TWO accredited paths to national certification for medical interpreters: the National Board of Certification for Medical Interpreters and the Certification Commission for Healthcare Interpreters.

Learn more about the recent NCCA accreditation received by the National Board of Certification for Medical Interpreters (NBCMI): View Article

Our 40-hour Bridging The Gap medical interpreter training fulfills a prerequisite for both! Take the class now!

Click here for information about NBCMI
Click here for information about CCHI 

Introducing the C•CAT Program

December 4, 2012

CCHCP has been trained and authorized by the American Medical Association (AMA) to provide the Communication Climate Assessment Toolkit (C·CAT) for organizations.

Our unique program provides a comprehensive approach for productive and cost-effective organizational change.

The C·CAT assesses how effectively your organization communicates with all patient populations.

Based on your specific assessment results, we will provide strategies to improve performance.

Learn more about The C·CAT Program.

Patient Guides Training Webinar – Follow Up Materials Now Available

December 4, 2012

On Thursday October 18th, we launched our new Bridging The Gap: Patient Guides Training program via a webinar. The event drew a large attendance nationwide. We were very pleased to see that this next career step for medical interpreters has sparked great interest, and we anticipate that it will become increasingly important, as the implementation of the Patient Protection and Affordable Care Act transforms the healthcare environment.

Click here for webinar slides and follow up materials. 

The Cross Cultural Health Care Program (CCHCP) Announces Bridging The Gap: Patient Guides Training TM

September 6, 2012

For more than 20 years, the Cross Cultural Health Care Program has defined the field of medical interpreter training through Bridging the Gap: Basic Training for Medical Interpreters. In keeping with our 20-year commitment to enhancing access to health and social services, CCHCP is delighted to announce our newest program – Bridging the Gap:  Patient Guides Training. This 24-hour course is designed to provide advanced training for medical interpreters to serve as Patient Guides. It builds on the extensive experience and knowledge gained through Bridging the Gap:  Basic Training for Medical Interpreters. The Launch of this  program commemorates CCHCP’s twenty years of building bridges.

Benefits of Patient Guides

Today, medical interpreters are widely recognized for the key role they play in the delivery of quality care and often serve as guides for patients within complex health care systems. With additional training these professionals will gain additional competence in helping to bridge the emerging gaps. The benefits to the patient, the community, the professional and the health care system are significant.

  • Patient Guides help patients by facilitating their enrollment and interactions with the health care system and serving as a bridge for transitions in care.
  • Patient Guides serve an increasingly vital role in improving outcomes for patients and reducing costs.
  • Low-income and minority communities experience significant health benefits from the work of Patient Guides.
  • Patient Guides improve patient and provider satisfaction, decrease ER utilization and no-show rates, and increase patient adherence to treatment plans.

Why Patient Guides Training?

Over the past decade CCHCP has examined and researched the role of patient navigators and similar para-professional roles, often described by different names. We created Patient Guides to describe the expanded role that many medical interpreters currently perform as a natural extension of medical interpreting skills.

We invite you to participate in our upcoming webinar on Thursday October 18th at 11 AM PDT. 

Register for the Webinar

Learn more about Bridging The Gap: Patient Guides Training

Registration is still open for the first IMIA Leadership Academy

August 15, 2012

The deadline for Registration has been extended until   AUGUST 31st, 2012

Click here to register!

Are you ready to become a leader for language access?

We want to help.

“Leadership is the capacity and will to rally men and women to a common purpose.”– Bernard Montgomery

Do you feel the desire to take on more of a leadership role in your organization?

Have you been told you have natural leadership qualities and want to learn more?

Check out the IMIA Leadership Academy.

Program highlights include:

Handpicked speakers and topics tailored for interpreters with who want to excel or take their leadership skills to the next level.

  • Opportunities to gain rigorous personal and professional growth and understanding.
  • Encouragement to stretch your comfort zones into new and challenging territory.

Registration ends August 15 and space is limited. More information here