We are really grateful. The training has created cohesion for the team and increased the level of professionalism. It has made the interpreting staff feel valuable, as they support patients and contribute to the hospital as a whole.
As a medical interpreter, our role was just limited to interpretation before the training. However, after the patient guide training, our role has expanded and we have more freedom to educate and inform our patients about the health care system, the importance of primary and preventative care, etc.
Medical Interpreter
The training gave the interpreters the skills, as well as examples of how and what to say when informing patients about the health care system. The staff now teach patients to engage with providers and to teach that this is an expectation: that patients should play an active, and not a passive role in their care.
Program Manager
After the training, you’ll have a clear idea of the role of a patient guide and what you can accomplish.