Humor, Jokes, and Sarcasm: Who has the Last Laugh?

What happens when either the patient or the provider makes a joke during an interpreting assignment? Or maybe worse, what do you do if someone flirts with you during an assignment? These unpredictable situations may …

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Creating an Effective Learning Atmosphere in the Virtual Realm

As trainers we often spend so much time focusing on the content of a training that we forget about the importance of setting up a comfortable and welcoming atmosphere. Creating an atmosphere where participants feel …

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