Building Cultural Competence in Health and Social Services

Closing The Gap:

Cultural Competency in Health and Human Services

As demographics change in communities across the country, the importance of staff training to enhance patient-centered care and improve the delivery of culturally appropriate health and social services is undeniable.


Our cultural competency training will help you and your staff build awareness, knowledge, and skills through a variety of teaching methods including direct instruction, role playing, case studies, facilitated group discussions, and technology/media.


Our programs seek to enhance:

  • understanding of one’s own culture

  • awareness and acknowledgment of differences

  • knowledge and skills for navigating the dynamics of difference


Participants in our trainings examine their own cultural values and evaluate their interpersonal strengths and weaknesses. They begin to recognize that differences in language, age, culture, socio-economic status, political and religious beliefs, sexual orientation and gender identity, and life experiences add challenging dimensions to the dynamics of cross cultural interactions.


We take pride in customizing our trainings for maximum relevancy and effectiveness to meet the needs of our clients. For more details and information, contact us at or 206.860.0329 to discuss one of our offerings below.


Closing the Gap Training

  • Introductory Courses

If you are looking for introductory cultural competency training for your staff, CCHCP will work with you to determine the most relevant training content.

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  •  Advanced Courses

If you are looking for more in-depth cultural competency training for your staff, CCHCP can provide various options.

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  • Implementing ACA with CLAS

If you are looking for cultural competency training for your in-person assisters, certified application counselors, or any staff working on outreach and enrollment for the Health Insurance Exchange, CCHCP will work with you to determine the most relevant training content.


Training of Trainers Institute

This 5-day Training of Trainers Institute (TOT) is designed to build the internal training capacity of health and human service organizations. Work with our expert trainers and professional colleagues to develop and deliver quality cultural competency education programs focused on patient-centered care and meeting CLAS/Joint Commission/NCQA standards.


Participants will receive a two-year, renewable license to provide cultural competency training on behalf of their sponsoring organization.

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Hear about the course from our October 2012 Cohort here:



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