About the Program

The Connecting to Care: Patient Guide program provides medical interpreters with new skills and professional development opportunities. This training program combines the principles of workforce development and the field of patient navigation to build the internal capacity of existing interpreter programs, while also providing experienced interpreters with new skills to better support their patients and the treatment team.

The Training of Trainers (ToT) course prepares trainers to conduct Connecting to Care trainings in their organizations and communities. The course is appropriate for staff members of agencies and organizations that employ interpreters in medical settings.

What You Learn

The Training of Trainers (ToT) course offers interactive and lecture-based training. Throughout the course, participants learn the skills necessary to implement the Connecting to Care training at their organization through short lectures, group discussions, and teach-back lessons. Participants receive tips and feedback on their teaching methods in order to develop their skills and train patient guides more effectively.

Who Should Apply

Hospitals and Clinics

Health care organizations can enhance the capabilities and expand the roles of their on-staff medical interpreters and patient navigators.

Community Nonprofits

Nonprofits that serve vulnerable populations can strengthen their staff’s ability to help their clients gain better access to health care services.

Human Services Agencies

Human services professionals who help individuals navigate the health care system can build skills to better serve their clients.


A candidate must be sponsored by a qualified organization that is willing to enter into a renewable, two-year contract for a license agreement with CCHCP to offer the Connecting to Care: Patient Guide Training.

To become an authorized CTC trainer, applicants may attend the 24-hour Patient Guide training in addition to a Bridging the Gap Training of Trainers course. If an applicant has already attended one of those trainings, they may take the remaining course needed to become a CTC trainer. If available, participants may also have the option attend a Connecting to Care: Training of Trainers class.

To ensure the highest quality of training delivered, we require participants of the Training of Trainers (ToT) program to have the following qualifications:

  • Be able to attend all hours of the course
  • Have worked as a medical interpreter or patient navigator for at least two (2) years
  • Have successfully completed Connecting to Care: Patient Guide Training
  • Have training or teaching experience
  • Work for and be sponsored by the organization seeking the license to train CTC

Please email us at connectingtocare@xculture.org or call us at 206-860-0329, ext. 1236, for more information about applying for this course, cost, licensing details, and upcoming trainings.

Being part of the trainings in Bridging the Gap and CTC programs, makes you realize that people suffer from any barriers they have in life whether it’s about their health or any part of their social being. Given the opportunity to be part of this training that’s conducted by CCHCP, it will make you feel inspired and be motivated not only to help but also understand what’s going on in our system.

Eddie A.

Lead Medical Assistant

Community Clinic of Maui dba Malama I Ke Ola Clinic