About the Program

Connecting to Care was designed for experienced medical interpreters to enhance their daily work with patients and the treatment team. This advanced 24-hour course expands the interpreter’s knowledge and skills to support the patient beyond the interpreted session with the health care provider. A patient guide also goes beyond the traditional patient navigator role by working with the patient throughout the care process as the patient’s treatment moves from one specific hospital or health care department to other health care delivery settings.

Upon successful completion of the course, participants receive a certificate of completion.  Connecting to Care: Patient Guide Training is accredited by the International Medical Interpreters Association (IMIA) and provides the opportunity to earn 2.4 IMIA continuing education units (CEUs). You will receive a CTC textbook as part of the course.

What You Learn

During the training, participants will learn about how concepts like Patient Education, Patient Guidance, and Patient Centered Care affect the interpreter’s role and how skills like Advanced Cultural Brokering and Patient Guidance can help navigate delicate situations more effectively. You will learn how to help educate patients about accessing health care delivery systems and hospital support services – always working together with the patient’s treatment team.

The core curriculum includes:

  • Professional Skills and Ethics
  • Working with Vulnerable Populations
  • Cultural Competency
  • Communication Skills
  • System Education and Coaching: skills and information to teach patients about the health care system and promote the patient’s autonomy.
  • The US Health Care System

Who Should Apply

Patient Navigators

Patient navigators who speak two languages and work on-staff at a hospital or clinic can enhance their skills through formal training in an interactive classroom environment.

Experienced Medical Interpreters

On-staff medical interpreters can expand their role by learning how to support patients outside of the interpreted session with the medical providers.

Community Advocates

Bilingual professionals at community organizations that advocate for improved health care access can gain skills to serve their clients more effectively.


  • Be able to attend all 24 hours of training.
  • Have completed Bridging the Gap: Medical Interpreter Training or a CCHCP-approved 40 hours of medical interpreter training.
  • At least one year of experience working as a medical interpreter or a community health worker, a patient navigator, a paraprofessional in health care, or as a patient advocate.
  • A completed application form.

To submit your application materials and documents, or to send us your questions about course requirements and the application process, please email us at: connectingtocare@xculture.org or call us at: 206.860.0329, ext. 1236.

Upcoming Classes

24-Hour Connecting to Care: Patient Guide Training

Aug 8-15, 2022
9:00 am - 1:00 pm PT

Monday – Friday
Online via Zoom

Application Deadline: July 11, 2022
Payment Deadline: July 20, 2022
Cost: $500

After the training, you’ll have a clear idea of the role of a patient guide and what you can accomplish.

Registered Nurse