Building Cultural Competence in Health and Social Services

Equity and Inclusion Training of Trainers Institute

The Institute provides a 5-day training of trainers for organizations to meet mandates and recommendations for culturally and linguistically appropriate services. The curriculum is grounded in years of research and uses a relationship-based perspective of instruction. Health and human service organizations are encouraged to select promising trainers for this course. Experts, from the Cross Cultural Health Program (CCHCP), will guide attendees through the specially designed curriculum and prepare them to train in a way that builds on connections.


Training of Trainers

May 3 – 14, 2021

Monday – Friday
8:00am – 2:00pm PT

Held Virtually via Zoom


Email for more information.  


Attendees learn a theoretical framework of cultural competency in health and human services; become adept at teaching tangible skills necessary for providing culturally responsive care; and develop an authentic approach to disrupting inequities while preserving relationships. This course is only* held two times a year, in the spring, and in the fall. Attendees must be sponsored by an organization and will receive a two-year license to use the curriculum.


Institute curriculum includes, but is not limited to:


  • Unconscious bias and organizational bias

  • Health disparities

  • Low health literacy

  • The impact of culture on interventions and communication


  • Fundamentals of cultural competency

  • National Standards for Culturally and Linguistically Appropriate Services (CLAS)

  • The social construction of race in the U.S.

  • The Affordable Care Act/ Title VI of 1964 Civil Rights Act


  • Critical Self Reflection

  • Strategies for resolving “cultural bumps,” and cross cultural conflicts

  • Working effectively with interpreters/language services

  • Conflict resolution, communication and team building

  • Trainers and professionals from health and human service organizations, health educators, clinic administrators, human resources personnel, and risk management directors are all welcome.

*The Equity and Inclusion TOT is taught nationally for health systems, government agencies and community health coalitions, upon request.