Building Cultural Competence in Health and Social Services

Closing the Gap:

Cultural Competency Training of Trainers Institute

This Institute provides a 5-day intensive course for organizations to meet mandates and recommendations for culturally and linguistically appropriate services.

During the course, trainers will spend time not only learning the CCHCP Closing The Gap curriculum but also working on effective training techniques.

The Spring Institute will be held March 23-27, 2015 in Seattle, WA.

The Fall Institute will be held October 19-23, 2015 in Seattle, WA.

Our 16 hour curriculum includes, but is not limited to:


  • Unconscious personal and organizational bias
  • Health disparities
  • Low health literacy
  • The impact of personal culture on communication


  • Fundamentals of cultural competency
  • National Standards for Culturally and Linguistically Appropriate Services (CLAS)
  • Joint Commission/NCQA Requirements
  • The Affordable Care Act


  • Strategies for resolving “cultural bumps,” and cross cultural conflicts
  • Working effectively with interpreters/language services
  • Conflict resolution, communication and team building

Trainers and professionals from health and human service organizations, health educators, clinic administrators, human resources personnel, and risk management directors are all welcome.

This course is held two times a year, in the spring and in the fall. It is taught nationally for health systems, government agencies and community health coalitions, upon request. Attendees must be sponsored by an organization, and will receive a two year licence to use the newly revised curriculum.

Email for more information regarding registration and cost.