Improving Communications Improving Care Improving Outcomes ©AMA

The C-CAT Program

 

The Cross Cultural Health Care Program was trained by the American Medical Association (AMA) to provide the Communication Climate Assessment Toolkit (C-CAT) for organizations. As of 2015, the C-CAT program has transferred to the University of Colorado, Anschutz Medical Campus Center for Bioethics and Humanities.

The C-CAT assesses how effectively your organization communicates with all patient populations. Based on your specific assessment results, we will provide strategies to improve performance.

THE C-CAT PROGRAM IS…

Comprehensive

Quantitative with Qualitative Options

Validated with Benchmarked Results

Ensuring effective communication is known to significantly reduce risks for healthcare organizations, including risks due to:

  • sentinel events (serious medical errors), which, according to The Joint Commission, are most often caused by miscommunication

  • legal challenges related to inadequate informed consent, violations of federal laws, and inability to meet accrediting standards

  • ineffective care including low adherence to therapies, delivery of unnecessary diagnostic services and reduced trust in your organization.

Our unique program provides a comprehensive approach for productive and cost-effective organizational change.

The program includes:

  • The system-wide, NQF-endorsed Communication Climate Assessment Toolkit (C-CAT)

  • Options to include qualitative methods

  • Coordination support for assessment implementation

  • In-depth analysis of assessment results, including validated and benchmarked scores in nine discrete domains

  • A final report with short term and long term recommendations to meet accreditation standards for patient-centered care

Learn more through the following links:

Contact us to learn how this program can help your organization build on successes and further improve communication goals.

 

Call: 206.860.0329

Email: ccprograms@xculture.org

 

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