Improving Communications Improving Care Improving Outcomes ©AMA

The C-CAT Program


The Cross Cultural Health Care Program was trained by the American Medical Association (AMA) to provide the Communication Climate Assessment Toolkit (C-CAT) for organizations. As of 2015, the C-CAT program has transferred to the University of Colorado, Anschutz Medical Campus Center for Bioethics and Humanities.

The C-CAT assesses how effectively your organization communicates with all patient populations. Based on your specific assessment results, we will provide strategies to improve performance.



Quantitative with Qualitative Options

Validated with Benchmarked Results

Ensuring effective communication is known to significantly reduce risks for healthcare organizations, including risks due to:

  • sentinel events (serious medical errors), which, according to The Joint Commission, are most often caused by miscommunication

  • legal challenges related to inadequate informed consent, violations of federal laws, and inability to meet accrediting standards

  • ineffective care including low adherence to therapies, delivery of unnecessary diagnostic services and reduced trust in your organization.

Our unique program provides a comprehensive approach for productive and cost-effective organizational change.

The program includes:

  • The system-wide, NQF-endorsed Communication Climate Assessment Toolkit (C-CAT)

  • Options to include qualitative methods

  • Coordination support for assessment implementation

  • In-depth analysis of assessment results, including validated and benchmarked scores in nine discrete domains

  • A final report with short term and long term recommendations to meet accreditation standards for patient-centered care

Learn more through the following links:

Contact us to learn how this program can help your organization build on successes and further improve communication goals.


Call: 206.860.0329



Back to the Cultural Competency Consulting Home Page